Remote Support
 Trinicom
Communications is able to support your desktop users via an easy to use
remote support utility. Below you will find links to the utility
and instructions on how to use it.
Before using the utility please contact Trinicom Communications support
so a technician is ready to help solve your problem. You can
reach our technical support team at (713) 838-0038 or by email at support@trinicom.com.
First click the
button to get our remote support
software
If you use Windows XP, Click Here
If you use Windows Vista, Click Here
If you use Windows 7, Click Here
Disable Aero on Windows Vista
Trinicom remote support works best in Vista by
following these steps before starting
the connection:
Right-click on the desktop and choose
Personalize. Click the "Window Color and Appearance"
link:
Then in the next screen, click the link near the bottom for "Open classic appearance properties for
more color options"
Now choose Windows Vista Basic in this screen,
then click OK:
Then, Click Here to continue...
Disable Aero on Windows
7
Trinicom remote support works best in Windows 7 by following these steps before starting
the connection:
Right-click on the desktop and choose Personalize.
Scroll down, and choose Windows 7 Classic in this screen.
Then, continue below...
1. First click the
button to get our remote support
software
2. When prompted to open or save the file select Open.
3. When the zip file opens double-click Trinicom Remote Support.exe.
4. If prompted, click run at the security warning.
5. Double-click on the technicians name when the program starts
Your technician should now be able to control your computer remotely.
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