Web Design and Hosting... New and Used Computers... ODBC and SQL... LAN Support Main MenuWeb Site DesignLAN WAN NetworkseCommerceVoip ServicesWeb Site HostingDatabasing ODBC SQLHouston BroadbandComputers and HardwareSupport OptionsOur CompanyContact Us

Remote Support

Remote SupportTrinicom Communications is able to support your desktop users via an easy to use remote support utility.  Below you will find links to the utility and instructions on how to use it.

Before using the utility please contact Trinicom Communications support so a technician is ready to help solve your problem.  You can reach our technical support team at (713) 838-0038 or by email at support@trinicom.com.

 

First click the button to get our remote support software

  • If you use Windows XP, Click Here
  • If you use Windows Vista, Click Here
  • If you use Windows 7, Click Here

    Disable Aero on Windows Vista

    Trinicom remote support works best in Vista by following these steps before starting the connection:

    Right-click on the desktop and choose Personalize. Click the "Window Color and Appearance" link:

    Then in the next screen, click the link near the bottom for "Open classic appearance properties for more color options"

    Now choose Windows Vista Basic in this screen, then click OK:

    Then, Click Here to continue...

    Disable Aero on Windows 7

    Trinicom remote support works best in Windows 7 by following these steps before starting the connection:

    Right-click on the desktop and choose Personalize.

    Scroll down, and choose Windows 7 Classic in this screen.

    Then, continue below...

    1.  First click the button to get our remote support software

    2.  When prompted to open or save the file select Open.



    3.  When the zip file opens double-click Trinicom Remote Support.exe.


    4.  If prompted, click run at the security warning.


    5.  Double-click on the technicians name when the program starts


    Your technician should now be able to control your computer remotely.





  • Main | Design | LAN/WAN | eCommerce | VoIP Services | Hosting | SQL | Wireless | Hardware | Support | About | Contact

    Trinicom Communications
    10606 Hempstead Rd. #150 | Houston | 77092 | USA
    Tollfree: 888-896-1653 | Tel: 713-838-0038 | Fax: 713-979-0498
    Email: sales@trinicom.com



    Trinicom Communications, LLC SLA, TOS & AUP