Windows XP Remote Support 1. First, click the following button to download the application: 2. When prompted to open or save the file select 'Open'. 3. When the zip file opens, double-click 'Trinicom Remote Support.exe'. 4. If prompted, click 'Run' at the security warning. 5. Double-click on the technician's name when the program starts. Your should now be connected to your technician.