Windows 7 Remote Support Trinicom Remote Support Tools work best in Vista by following these steps before starting the connection: 1. Right-click on your blank desktop area and choose 'Personalize'. 2. Scroll down, and choose Windows 7 Classic in this screen. 3. Next, click the following button to download the remote support application: 4. When prompted to open or save the file select 'Open'. 5. When the zip file opens, double-click 'Trinicom Remote Support.exe'. 6. If prompted, click 'Run' at the security warning. 7. Double-click on the technician's name when the program starts. Your should now be connected to your technician.